Sunridge Tree House Terms & Conditions
Bookings placed with Sunridge Tree House form a contract with Sunridge Tree House (referred to as 'Sunridge' 'Tree House’ 'us' or 'we'). By placing a booking, you agree to be legally bound by these terms and conditions.
The non-refundable deposit forms 30% of the total rental price of the holiday. The remaining balance forms 70% of the total rental price of the holiday.
Premises means the TreeHouse, Grounds and Lake.
1.0 The Guest
1.1 The Guest is the person who makes the booking.
1.2 The Guest must be over the age of 18.
1.3 The Guest is responsible for letting us know how many occupants the Tree House will have during your rental period.
1.4 The Guest is responsible for all habitants of the Tree House within your rental period.
1.5 The Guest must notify us of any pets that are staying at the Tree House. Pets will incur an additional fee.
2.0 The Premises
2.1 The Premises includes the Tree House, woodland & lake and all grounds making up Sunridge Tree House.
3.0 Occupancy of the Tree House
3.1 The Tree House may only be occupied by the Guest plus the other persons named at the time of booking.
3.2 The maximum number of persons occupying the Tree House in addition to the Guest is 6.
3.3 Infants and babies count as persons, Pets do not count as persons.
3.4 We reserve the right to refuse entry or evict those listed on the booking form if the number of persons occupying the Tree House exceeds the maximum permitted numbers. This includes entertaining in the Tree House or on the Premises without prior written permission.
3.5 Additional Guests above the maximum numbers specified must be agreed in writing by us.
3.6 We reserve the right not to accept bookings from groups of people under the age of 25.
3.7 Smoking is not permitted in the Tree House and you will incur a fine if you do smoke inside the premises.
3.8 Arrival is from 4pm. Departure is no later than 10.30am. Early arrival and late departure will incur an additional fee.
4.0 The Contract and Payment
4.1 We reserve the right to reject any booking where a non-refundable deposit has not been received. The Guest’s booking only becomes binding when we receive the non-refundable deposit.
4.2 The booking is only secured when the non-refundable deposit is received. The non-refundable deposit forms 30% of the total rental price of the holiday.
4.3 The remaining price is due 8 weeks before the start of the holiday, ‘the due date”. The full holiday price is payable at the time of booking where the holiday starts within 8 weeks of date of booking.
4.4 If you fail to pay on the due date we shall be entitled to terminate the contract without obligation to repay to you any sum already paid.
5.1 In the event you cancel your booking, we will make all reasonable efforts to re-let the Tree House. If the Tree House is not re-let there will be no refund. If we do re-let the lodge, you will receive a refund on the remaining balance minus a 30% marketing fee. Please note that the initial 30% deposit is non-refundable and is not included in the remaining balance refund.
5.2 We recommend that you take out cancellation insurance.
6.0 Care of the Premises
6.1 You are responsible for taking good care of the Premises and your Tree House, its furniture, fitments and effects and leaving it in a clean and tidy order. If an excessive amount of cleaning is required at the end of your stay we will charge you the cost.
6.2 All damage and breakages must be reported to us before the end of your stay. We have the right to make repairs and replace damaged property at your expense.
6.3 If you cause damage which results in any part of the Premises from being in our opinion unfit to let to subsequent guests you shall be liable for the resulting loss of rent and any other related losses.
6.4 Pets must be kept off all furniture at all times. Any damage resulting from pet smells/hairs and stains will be charged for.
7.0 Our Liability
7.1 We shall not be responsible for any loss or damage to any belongings or injuries sustained by you or any member of your party.
7.2 We reserve the right to cancel your booking at any time and in this event our total liability shall be to refund you all sums which you have already paid including your non-refundable deposit.
7.3 Sunridge Tree House do not accept responsibility for anything which adversely affects your holiday which is outside of our control. These circumstances are known as 'Force Majeure' events and are circumstances that Sunridge Tree House could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control. Sunridge Tree House will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.
8.0 Your Responsibility
8.1 The Guest is responsible for the correct and decent behaviour of those occupying the Premises. Should the Guest and those occupying the Premises behave in such a manner that is not acceptable to civilised standards, we reserve the right at our discretion to ask the whole party to vacate the Premises, terminating your stay immediately without any further liability to you.
9.1 We aim to maintain the highest standards in running the Premises. In the event that problems do occur you should contact us immediately. Any complaints should be made within 24 hours of any incident giving rise to the complaint and should be notified to us in writing before your departure. If this procedure is not followed we will not consider any claim under any circumstances. But we hope you will never have cause to complain.
10.0 Access to the Premises
10.1 You must allow us and our agents (i.e. gardeners etc.) reasonable access to the Premises. We will endeavour to give you reasonable notice if we need to access the premises.
11.0 HOT TUB
You and your party are reminded that you are responsible for your own safety whilst using the hot tub. All reasonable care must be taken and all rules/conditions of hire must be obeyed. Failure to observe these rules may result in the hot tub being closed immediately for safety reasons. Every effort will be made to keep the hot-tub open at all times however, as it takes 24 hours to change and reheat the water there may be occasion when it has to be closed due to maintenance. This could be during your week stay if the water needs to be cleaned. Please note that in order to maintain the best levels of hygiene, your hot tub may have been refilled on the day of your arrival. If this is the case, it will not be fully warm for comfortable use until the late evening/following morning of your arrival.
CONDITIONS OF HIRE
11.1 Any guests with health concerns MUST consult their GP before using our hot-tubs. Particularly persons suffering from diabetes, obesity, heart disease and cardiovascular conditions, low/high blood pressure, circulatory problems and so on.
11.2 Any guests using medication MUST consult their GP before using our hot-tubs, particularly medicines that are likely to cause drowsiness, affect heart rate, circulation or blood pressure.
11.3 Guests taking medication that can cause drowsiness (such as tranquillisers, anti-coagulants, anti-histamines and so on) MUST NOT use our hot-tubs.
11.4 Pregnant women are advised not to use hot-tubs for their own safety as well as that of their baby.
11.5 Any guest using our hot-tubs with conditions mentioned in terms 1-4 does so at their own risk. Sunridge Tree House will NOT accept any liability for any illness or injury sustained during use against this advice. If in any doubt, guests should consult their GP prior to use.
11.6 Children using the hot-tub must be over 10 years of age and supervised by a responsible adult at all times.
11.7 DO NOT PUT BUBBLE BATH, WASHING-UP LIQUID, SOAP, PERFUMES OR ANY OTHER CHEMICALS IN THE HOT-TUB. THIS MAY RESULT IN A CHEMICAL REACTION THAT COULD CAUSE HARM TO USERS.
11.8 Please be aware that the steps surrounding the hot-tub can become slippery when wet, due care and attention is advised. Sunridge Tree House will accept no liability for any slips, trips or falls due to the aforementioned conditions. Also, please do not jump into or out of the hot-tub.
11.9 Guests must NOT eat, smoke or consume alcohol whilst in the hot-tub.
11.10 Guests MUST NOT use glassware in or around the hot-tub
11.11 Do NOT use any electrical equipment in or around the hot-tub, including mobile telephones. An exclusion zone of five feet is advised.
11.12 Before use, please carefully remove the hot-tub cover and replace it after use as per instructions provided in the lodge and the introductory welcome email. Failure to follow these guidelines will incur an extra cost for additional water heating or any damage.
11.13 Guests using hot-tubs MUST shower prior to use. This prevents any foreign particles or chemicals (such as deodorants or body lotions) entering the hot-tub that could upset the water chemistry. Guests also agree to ensure that NO foreign materials enter the hot-tub (such as grass and soil); this ensures that the hot-tub will be enjoyable and achieve maximum performance.
11.14 The hot-tubs are preset to the optimal temperature of 37C. Guests may find that this fluctuates slightly during periods of very warm/cold weather. Should the temperature rise above 37.5C it is recommended that guests do not spend more than 15mins in the hot-tub at any one time. Guests must stick to these temperature guidelines and ensure the hot tub is set to 37C at all times as checks will be made.
11.15 Guests MUST ALWAYS check the water temperature prior to using the hot-tubs, especially when children are in the party.
11.16 Guests are responsible for replacing the chlorine and phplus tablets to keep the hot tub sanitised. Details of this are located at the lodge and in your introductory email.
11.17 Guests MUST NOT allow the hot-tub water level to fall below the uppermost jets; this can damage the pump.
11.18 Please do not over load the hot-tub; this may cause damage for which guests would be liable. Maximum occupancy is 5 people.
11.19 Any damage cause by misuse or non-compliance with the conditions of hire WILL BE PAID FOR BY THE GUEST.
11.20 Guests will read and abide by these conditions. If anything is unclear or there is cause for concern, guests should contact us immediately on the numbers provided.
11.21 By placing your booking with us you indemnify Sunridge Tree House from all liabilities incurred whilst using the hot tub during your stay.